PLEASE READ THE FOLLOWING RETURNS POLICY CAREFULLY BEFORE MAKING YOUR PURCHASE.
Shipping and Returns Policy
We endevour to keep our website inventory up to date, however, Adda Flagpoles cannot ensure that every item and product variations are available in stock at all times. We will make every effort to expedite orders for out of stock items or items placed on backorder.
All estimates for shipping are calculated from the date that orders ship, and not from the date when the order was placed. deral and State laws, regulations and statutes. All sales are final and binding.
Please contact our Customer Service team for a Return Authority (RA) number before returning any orders for any reason. Adda Flagpoles is not responsible for any orders returned without an RA number.
Returned goods will be inspected and and we will be in contact to discuss a replacement. We do not accespt returns on rope, or sale items, unless the item was received in a damaged condition and an RA number is requested within 7 days of receiving the shipment.
- Exchange of Sale Items
Any items sold as “Sale” or “Clearance” or “Special Promotional Discount” can be exchanged but not returned. All sale items, regardless of price, have passed our Quality Control inspections, and are deemed to be in saleable condition.
- Returns for Refund
Any item returned for a refund will be accepted for full refund, provided that the item is returned to us within 30 days of the date it was shipped. Returned to us means In Our Possession on or before the 30th day after our shipping date. The shipping costs of the returned item must be paid by the customer. Any items returned COD will be rejected, and no refund will be made.
Returned items must be inits original condition, undamaged, with all the tags and labeling intact and attached to the item. We cannot refund items that do not meet these criteria, nor will they be returned to the customer unless the customer pays for shipping.
Items returned for refund will be credited to the same card used for the purchase within seven business days. All refunds will be applied to the credit/debit card used for the original transaction – in no circumstances will a refund be credited to a different credit/debit card, nor will a refund ever be issued as cash. The refund will be limited to the cost of the item. The original cost of shipping the item to the customer will not be refunded.
- Returns for Exchange
We will accept an item returned for exchange provided that the item is returned to us within 30 days of the shipmen and the cost of shipping the item to us must be paid by the customer. Items returned COD will be rejected, and no exchange will be made. Returned items must be, undamaged, and in its original condition with all the tags and labeling intact and attached to the item. Returned items that do not meet these criteria will not be exchanged, nor will they be returned to the customer unless the customer pays for the shipping costs.
Adda Flagpoles will determine if the returned item qualifies for exchange, the exchange will then be made and the replacement product shipped within seven business days.
Returned items may be exchanged for any item in stock, in any size available. However, if the requested item is priced lower than the returned item, the customer will not receive a credit for the difference. If the requested item is more expensive than the returned item, the difference will be charged to the same credit card that was used for the original purchase.
The exchanged item will be shipped to the same shipping address as the original item, and the cost of shipping will be charged to the credit card that was used for the original transaction.
When an item is returned due to a manufacturing defect that has been determined to qualify as defective (if it is in our possession by the 30th day after our shipping date, and our Quality Control team has confirmed that the defect in the item is in fact a manufacturing defect and not damage caused by wear or an accident in use), the item will be replaced or exchanged or a refund will be issued.
Returned items may be exchanged for any item in stock, in any size available. However, if the requested item is priced lower than the returned item, the customer will not receive a credit for the difference. If the requested item is more expensive than the returned item, the difference will be charged to the same credit card that was used for the original purchase.
If replaced or exchanged, the item will be shipped to the same shipping address as the original item, free of charge.
All refunds will be applied to the credit/debit card used for the original transaction – in no circumstances will a refund be credited to a different credit/debit card, nor will a refund ever be issued as cash. The refund will be limited to the cost of the item. The original cost of shipping the item to the customer will not be refunded.
- ADDA FLAGPOLES STORE WILL NOT ACCEPT RETURN OF OR ISSUE CREDIT FOR THE FOLLOWING ITEMS (INCLUDING, BUT NOT LIMITED TO):
- Items that are labeled ‘Discontinued’ regardless of disposition by the manufacturer
- Overweight or Freight Items
Some Items may require a handling charge. The price of shipping is calculated at checkout but it may not be accurate and a customer service representative will contact you to inform you of such a problem. Sometimes a shipping charge may be more as it is oversized or it may be less due to being able to package together as a single unit. Your order will be put on hold until the changes in shipping cost can be approved or disapproved by you.
Flagpole Shipping
Typical delivery time for commercial grade flagpoles is 3 to 6 weeks. These large flagpoles are too long to ship by courier. They ship by truck from our warehouse.
Shipping costs vary according to the flagpole size,, and to your location. Shipping costs are typically not less than $100. Shipping costs can exceed $500 for larger poles and orders for multiple poles. Residential deliveries are more expensive than commercial locations. Our shopping cart is not able to calculate these costs correctly, due to the large number of factors that determine the cost. You can call us and we will obtain a shipping quote for you prior to placing an order. Some of our larger flagpoles are made to order so, there may be a cancellation charge once you accept the shipping costs and the order is in progress.
Typographical & System Errors
In the event that a product is mistakenly listed at an incorrect price, Adda Flagpoles reserves the right to refuse or cancel any orders placed for items listed at the incorrect price. Adda Flagpoles reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is cancelled, Adda Flagpoles shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Adda Flagpoles without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Adda Flagpoles may deliver notice to you by means of e-mail, a general notice on the website, or by other reliable method to the address you have provided to Adda Flagpoles.